Resident Login

(800) 985-1179

RESIDENT LOGIN

Rate Us

MeterNet can help your community and residents take back control of their water usage, become directly involved in ongoing water conservation and usage accountability through sub-metering.

Utilize our proprietary tools to see how we can directly effect the bottom line of your Association reserves and view actual case studies demonstrating the dramatic effect sub-metering has on reducing water usage.

Request a Proposal
  • Metering Systems

    The meter system is the heart of sub-metering. For this reason we only use high quality components with the best lifetime value, reliability and accuracy, for the entire system. We also guarantee, install, maintain, service and use every system we sell, making us deeply invested in the quality of each and every system.

    A lack of quality components has led MeterNet to invent, patent and manufacture several key metering system components. This innovative spirit, ensures the best possible solutions for every unique situation.

    Because every situation is unique, we will inspect your community and recommend the best solution, whether it is installing meters where there were none, or updating an older legacy system that is failing.

    METERNET OFFERS THE FOLLOWING:

    • Simple (Analog), and Event Recording (Smart) Meters

    • Local & Remote Read Meters

    • Meter Installation on Existing & New Communities

    • Meter Reading System Maintenance & Upgrades

    • Meter Testing, Compliance, & Recertification

    • Monthly System Audits

    • In-House Maintenance & Installation Crew

    • Meter Maintenance can be Included in Service Fee for Most Communities

    • Proprietary and Non-Proprietary Meters/Systems for the Best Solutions

    • In-House Meter Rental Program, Zero Upfront Costs & No Maintenance Costs

    • Financial Analysis and Return on Investment

    • Licensed Contractor for Installation

    • Registered Service Agent with California Weights & Measures

    “YOU CAN’T CONSERVE WHAT YOU CAN’T MEASURE”

  • Reading & Billing

    As a Community Manger or Board Member, choosing the right vendor to service your community is one of the most important aspects of your job and when it comes to sub-metering services, the right vendor can make all of the difference. Only two entities (community management and sub-metering) have direct financial interactions with each resident. Every aspect of our process has been designed from the ground up to serve the HOA/ Condo sector, where detail & quality of service is paramount.

    Servicing primarily water sub-metering systems, we lead the industry in high standards for metering systems, verified readings and accurate, timely billing statements. This narrow focus allows superb attention to detail by our highly trained service team.

    All processes, from meter reading, through billing, customer service, payment processing and meter maintenance are handled by MeterNet employees. This ensures every resident is treated as if they are the Board President (after all, they could be) and is reflected in our year-over-year client retention rate that exceeds 99.6%, with no long-term contracts.

    Whether your community is 10 or 1000 units, manual or remote read meters, we can offer a custom tailored reading & billing service package to suit your requirements.

    Not all sub-metered billing is the same, there are several different methods used in the industry to calculate resident bills. The most common method is to simply divide the main water bill by the cumulative usage of all sub-meters and allocate the charges accordingly, this ensures that 100% of the cost is billed to the residents, regardless of meter reading integrity, tiered rates, base charges, leaks or other factors. This method is advantageous for landlords of apartment complexes, simple to calculate and TERRIBLY ineffective and unfair for HOA/ Condo homeowners. The method we use is to mirror and pro-rate the exact rate table that the water district uses to charge the HOA, this results in equitable and accurate billing based on actual usage.

    METERNET ADVANTAGES

    • Most Accurate Billing Rate Structure

    • On-Time 100% Accurate Reading Guarantee

    • Late Fee Split with Community

    • Duplicated Statements for Tenant & Owner

    • No Long-Term Contracts

    • High Usage / Leak Notification to Resident

    • Delinquent Notices Delivered to Door

    • Customer Discounts for E-Bill / E-Pay

    • Courteous & Knowledgeable Customer Service

    • Over 99.5% Annual Client Retention Rate!

    BEST VALUE • HAPPY HOME OWNERS • RESPECTED BOARDS • NO EXTRA WORK FOR MANAGERS

  • Account Management

    Community Managers have enough to deal with, so we make sure that we handle every aspect of the process to the fullest extent possible, never ‘pushing back’ work that we can and should do as part of our job. This work ethic has earned us the honorable distinction of being referred by the managers we work with, so much, that referrals now account for over half of our new business.

    Processes like escrow demands, meter/usage audits, high usage notices and tenant duplicate statements, are all designed for the HOA client, in a way to make the Managers job easier. This is also why we send the most pertinent reports directly to the Manager (and a designated Board member) at the optimal point in each billing cycle, eliminating the need to schedule a reminder, log-in, enter criteria and pull each report yourself.

    These ‘little’ differences in how we operate, add up in big ways, allowing Managers and Board members more time and energy to deal with the ‘big’ things. Which is why we say ‘Leave The Details to Us’!

    Have questions? Your dedicated account manager will happily attend your next board meeting to go over any questions or concerns that you or the homeowners may have.

    METERNET HIGHLIGHTS

    Processes designed specifically for HOA Clients and Managers

    • Usage audits by residence, sorted by category

    • Escrow demands & new owner setup

    • Online account level access

    • Timely reimbursements to HOA each month

    • Routine billing & rate audits, ensures correct billing

    • Automated billing and payment options

    • Dedicated account managers

    • Reports are sent at optimal intervals, no need to remember them

    OUR JOB IS TO MAKE YOURS EASIER!

  • Case Studies

    It appears you don't have Adobe Reader or PDF support in this web browser.

    Click here to download the PDF
  • Printable Sub-Metering Guide

    It appears you don't have Adobe Reader or PDF support in this web browser.

    Click here to download the PDF
  • Printable Services Brochure

    It appears you don't have Adobe Reader or PDF support in this web browser.

    Click here to download the PDF
  • ROI Calculator

    It appears you don't have Adobe Reader or PDF support in this web browser.

    Click here to download the PDF
  • Why Choose Meternet

    When selecting a water sub-metering vendor, it’s important to know that you’re receiving the service that your community deserves. See the chart below and compare our services to any of our leading competitors.

     

  • FAQs

     TABLE OF CONTENTS

    What size complexes does MeterNet service?

     

    MeterNet will service anything down to five-units and up to 10’s of thousands of units, however it is more important that the costs of sub-metering/ billing provides a benefit greater than the costs. So for most practical purposes, this equation usually limits the size down to twenty-units or more on residential complexes. Of course commercial projects are entirely different, and many make sense below twenty-units.

     

    What areas do you service?

     

    MeterNet serves the entire United States for meter reading and billing services; additionally we offer extended sub-meter installation and repair services in California and Western Washington State. If your community is outside of our local service territories, we will work with you to select a local plumbing company to install meters and then we will read and provide the ongoing billing and customer service.

     

    How much are the reading/billing service fees?

     

    They vary depending on the number of units, type and frequency of services being billed; contact us for a price quote and proposal.

     

    Does MeterNet service apartments?

     

    Yes, MeterNet also provides the same great services we offer to HOA’s and Condos to apartment complexes nationwide. While our focus and business practices are geared towards Association billing, the benefit for apartment complexes is a higher level and quality of service.

     

    Does MeterNet provide metering for gas or electric?

     

    Yes, depending on the location. In general we don’t provide sub-metering for these utilities in the Western U.S. because of the providing utility’s and state regulations. However this dynamic is substantially different in the eastern U.S. and Canada, so we look at each case separately to determine the suitability based on local regulations.

     

    Does MeterNet sell meters?

     

    Yes, we sell meters from the following manufacturers: Badger, Neptune, Sensus and Master-Meter, all well-known brands with quality products.

     

    How much do meters cost?

     

    Basic manual read meters are from $80 up to $165 for a standard 5/8 x 3/4” household meter. Adding an encoder for reading an interior installed meter from the outside adds another $115+, or for radio read add $165, plus $2000 for the base station and setup. Please contact us about our meter rental options

     

    How much does installation cost?

     

    The cost of installation can vary from community to community depending on the location of the individual unit’s shut off valve, size & type of pipes, as long as there is an existing individual shutoff valve for each unit, if there is not and the plumbing requires major reconfiguration expect $125-$250 per unit. Please contact us about our installation rental options

     

    What type of meters do you use?

     

    MeterNet offers several brands of meters for both cold and hot water applications. Each have their own specific qualities and we select only the best options for each project. All meters that we sell are institutional grade and approved by AWWA. In California we only utilize meters that are type certified and sealed by Weights & Measures for accuracy.

     

    Where and how are meters installed?

     

    Sub-meters can be installed almost anywhere, the location with easiest access is often best so they are often located outside (in warm climates), in meter ‘pits’ underground, or in a garage or water closet by the water heater.

     

    However, with the advent of remote read systems, sub-meters are now found in coat closets, under sinks, in basements and high in attics.

     

    Sub-meters are usually installed after a shutoff valve that isolates each unit, ideally with couplings on both ends for easy removal. If there is insufficient clear accessible pipe to simply ‘splice-in’ the meter, a ‘loop’ is installed to accommodate the meter, these are either standard or custom built depending on the specifications.

     

    What is sub-metering?

     

    ‘Sub-meter’ simply describes a private meter installed downstream from the city or water district meter (‘master’ meter). In ‘sub-metered billing’ this downstream meter is used to calculate the usage of a single apartment or condo unit and bill the resident for their specific usage.

     

    Does sub-metering really save water?

     

    Absolutely! We have yet to see anything less than 18%, or as high as 60%, reduction in usage after sub-meters are installed, please view our case-studies for more detailed information. Equally as important as conservation, is the precise allocation of charges so that those who use more or less pay for only their personal consumption.

     

    Why don’t complexes already have individual meters?

     

    Most Townhome, Condominium, Co-op and Apartment complexes are served by ‘master-meters’ that provide water to more than one unit (usually 4+, even up to hundreds of units per meter) rather than individual meters. Older complexes were built this way because water/sewer was very inexpensive so it made economic sense to have the least amount of plumbing and fewest city/district meters. Now-a-days, the reason is still economic; most water districts charge several thousand dollars or more (up to $31,000+) per meter connection, so developers and builders choose to install sub-meters instead.

     

    How are the meters read?

     

    If they are located outside they will usually be manual read (yes with a clipboard and pencil, by a person!) If indoors, they may be either encoder (still read by a person, but with an electronic data collecting wand), drive by radio read, fixed network read, radio read (a wireless radio transmitter sends the readings to a concentrator, where they are then uploaded via internet to the billing software), or cellular read (meters upload data directly to a web portal using existing cellular infrastructure).

     

    Who regulates sub-metering/ billing?

     

    This depends on the locale. There is no federal oversight and in many states there are varying regulations, from outright bans, all the way to zero regulation; while many cities have their own local set of regulations regarding utility billing. Sub-meters themselves are often separately regulated by the state department of Weights & Measures. It is best to check local regulations or contact us for specific details for your location and application.

     

     

    How much water does an average household use?

     

    There really is no such thing as ‘average’ when it comes to water consumption, but a good rule of thumb is between 3750-7500 gallons or 5-10 HCF per month. Anything over that for a family of three is probably leakage or excessive use/waste.

     

    How much is an average bill?

     

    This depends on consumption and local water/sewer rates, so the best way is to total the cost, deduct an estimated amount for common area and then divide by the number of units, or use our ROI Calculator, it will show an analysis including average bill amount.

     

Copyright 2017. Mailing and Printing Payment Processing Services, LLC (MaP3S); DBA MeterNet. All rights reserved. Call 800-985-1179 at 145 East Fig St, Ste. A, Fallbrook, CA 92028