Property Managers & HOAs FAQ

24/7 access to our customer support team, plus dedicated account managers for your property. We’re with you every step of the way.

Yes—your property team gets access to a central dashboard with real-time and historical usage data at both the unit and community level.

They contact us directly. Our expert team handles all resident inquiries, so your staff doesn’t have to get involved.

Residents can pay online, via autopay, or through the mail. We support all major payment methods—fast, secure, and hassle-free.

We offer three flexible service tiers so you can choose the right level of support for your community:

Basic: Reading & Billing

We handle all meter reading and monthly billing. Residents get access to our dedicated customer service team, while the board and property manager work directly with an assigned account manager. If a repair is needed, our certified field technicians are available on a time-and-materials basis.

Silver: Reading & Billing + Meter Maintenance

Everything from Option 1, plus full meter maintenance. If any meter or component needs repair or replacement, our Field Services team takes care of it — at no extra cost.

Gold: All-Inclusive Service

Our most comprehensive plan. Includes everything from Options 1 and 2, plus:

• No upfront cost to install or certify the submetering system
• Ongoing recertification every 10 years (as required in California)

This is the true set-it-and-forget-it option — ideal for communities that want turnkey water billing with long-term compliance built in.

Not at all. We handle everything—from meter installation and billing to resident support. Our goal is to reduce your workload, not add to it.

With submetering, residents only pay for what they use — and MeterNet’s accurate, remote-read meters eliminate waste and overages. That means lower overall water costs, more predictable budgeting, and reduced pressure on reserves.