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Call Us (760) 728-1295FAQs
The bill is due 26 days from the statement date. This is the case whether you receive your bill on a monthly or bi-monthly schedule.
There are a number of reasons why your bill may be higher this cycle. Here are some questions you might ask:
Did you have guests staying with you? Was it hotter than normal? Did you use appliances such as the dishwasher or washing machine more than normal? Does your bill indicate a rate increase in your utility district? If none of these seem to be the case, you might have a leak. See Leak Testing.
Sewer is another utility that is billed, usually based on water consumption. Sewer charges cover the cost of treating sewage and grey water, which can be costly. In some areas the sewer costs can be higher than the water costs.
Payments that are not received at our payment processing center on or before the due date shown on the bill (usually the last day of the month) may incur a late fee. The post mark on the envelope of a mailed payment is not used for assessing late fees, we must be in receipt of the payment. To avoid the potential for late fees you might consider setting up your account for ACH. If your account is set up for ACH your payment will automatically be deducted from your savings or checking account on or around the due date and your payment will always be considered received 'on time'.
If payment has not been received on your account and there is a balance over 30 days old, you may receive a notice on our door warning you further action may be taken in order to collect payment on your account. The delinquency notice fee is $30 and has been approved by your community association in order to discourage non-payment of utilities.
Because each individual residence in your community was not directly metered by the providing utility company when it was originally built.
MeterNet has been retained by your community management company or HOA to sub-meter and/or bill the individual residencies in your community. This is to help reduce HOA assessments, promote conservation and/ or encourage responsible management of resources.
Funds are collected by MeterNet on behalf of your community, in order to cover the gross community utility costs incurred. However, unless specifically agreed upon, you are not paying for common areas.
The service fee charged by MeterNet covers the cost of managing resident accounts, including meter reading, billing and customer service.
Please send all payments to:
MeterNet
PO Box 2830
Fallbrook CA 92088
Make checks payable to 'MeterNet'. Please DO NOT SEND CASH.
To ensure accurate and prompt processing of your payment please write your account number on your check.
You can pay your bill online by credit or debit card, over the telephone by credit card or by mail using a check, postal order, cashiers check or money order. CASH CANNOT BE ACCEPTED.
You can also set up automatic deductions from your savings or checking account by ACH or from your Credit/Debit card.
Click here to complete the online ACH form.
We can only process ACH with a signature on file. Setup may take 4-6 weeks so please ensure that you make payment an alternative method until your ACH setup has been initialized, to avoid late fees.
Meters can be read in a number of different ways depending on the make and their location. Meters that are difficult to access may use a radio read or electronic reading system and may only be read remotely or through a wall pad. Those that are physically accessible may be manually read. For instructions on how to manually read your meter click here.
Depending on whether you are a homeowner or a tenant there are different steps you should take to ensure that you are not billed beyond your date of residence:
As a homeowner it is important that you include the utility account in your escrow proceedings to ensure that your account with MeterNet is closed correctly; the escrow company should contact us directly for final billing totals and account information. You should also notify the management company or Association for your community.
If you are renting a home in an HOA or condominium complex, you should have the owner notify us of your move out date.
If you are renting a unit in an apartment complex, your property manager will contact us directly to notify us of your move out date. At that time we will provide them with the final billing amounts and any previous balance on your account. They will usually deduct any balance from your security deposit at the time of move out.
MeterNet will service anything down to five-units and up to tens of thousands of units, however it is more important that the costs of sub-metering/ billing provides a benefit greater than the costs. So for most practical purposes, this equation usually limits the size down to twenty-units or more on residential complexes. Of course commercial projects are entirely different, and many make sense below twenty-units.
MeterNet serves the entire United States for meter reading and billing services; additionally we offer extended sub-meter installation and repair services in California and Western Washington State. If your community is outside of our local service territories, we will work with you to select a local plumbing company to install meters and then we will read and provide the ongoing billing and customer service.
They vary depending on the number of units, type and frequency of services being billed; contact us for a price quote and proposal.
Yes, MeterNet also provides the same great services we offer to HOAs and Condos to apartment complexes nationwide. While our focus and business practices are geared towards Association billing, the benefit for apartment complexes is a higher level and quality of service.
Yes, depending on the location. In general we don’t provide sub-metering for these utilities in the Western U.S. because of the providing utility’s and state regulations. However this dynamic is substantially different in the eastern U.S. and Canada, so we look at each case separately to determine the suitability based on local regulations.
Yes, we sell meters from the following manufacturers: Badger, Neptune, Sensus and Master-Meter, all well-known brands with quality products.
Basic manual read meters are from $80 up to $165 for a standard 5/8 x 3/4” household meter. Adding an encoder for reading an interior installed meter from the outside adds another $115+, or for radio read add $165, plus $2000 for the base station and setup. Please contact us about our meter rental options
The cost of installation can vary from community to community depending on the location of the individual unit’s shut off valve, size and type of pipes. As long as there is an existing individual shutoff valve for each unit, and the plumbing does not require major reconfiguration, expect $125-$350 per unit. We also offer installation rental programs with little to zero up-front costs. Please contact us about our installation rental options.
MeterNet offers several brands of meters for both cold and hot water applications. Each have their own specific qualities and we select only the best options for each project. All meters that we sell are institutional grade and approved by AWWA. In California we only utilize meters that are type certified and sealed by Weights & Measures for accuracy.
Sub-meters can be installed almost anywhere, the location with easiest access is often best so they are often located outside (in warm climates), in meter ‘pits’ underground, or in a garage or water closet by the water heater.
However, with the advent of remote read systems, sub-meters are now found in coat closets, under sinks, in basements and high in attics.
Sub-meters are usually installed after a shutoff valve that isolates each unit, ideally with couplings on both ends for easy removal. If there is insufficient clear accessible pipe to simply ‘splice-in’ the meter, a ‘loop’ is installed to accommodate the meter, these are either standard or custom built depending on the specifications.
‘Sub-meter’ simply describes a private meter installed downstream from the city or water district meter (‘master’ meter). In ‘sub-metered billing’ this downstream meter is used to calculate the usage of a single apartment or condo unit and bill the resident for their specific usage.
Absolutely! We have yet to see anything less than 18%, or as high as 60%, reduction in usage after sub-meters are installed, please view our case-studies for more detailed information. Equally as important as conservation, is the precise allocation of charges so that those who use more or less pay for only their personal consumption.
Most Townhome, Condominium, Co-op and Apartment complexes are served by ‘master-meters’ that provide water to more than one unit (usually 4+, even up to hundreds of units per meter) rather than individual meters. Older complexes were built this way because water/sewer was very inexpensive so it made economic sense to have the least amount of plumbing and fewest city/district meters. Now-a-days, the reason is still economic; most water districts charge several thousand dollars or more (up to $31,000+) per meter connection, so developers and builders choose to install sub-meters instead.
If they are located outside they will usually be manual read (yes with a clipboard and pencil, by a person!) If indoors, they may be either encoder (still read by a person, but with an electronic data collecting wand), drive by radio read, fixed network read, radio read (a wireless radio transmitter sends the readings to a concentrator, where they are then uploaded via internet to the billing software), or cellular read (meters upload data directly to a web portal using existing cellular infrastructure).
This depends on the locale. There is no federal oversight and in many states there are varying regulations, from outright bans, all the way to zero regulation; while many cities have their own local set of regulations regarding utility billing. Sub-meters themselves are often separately regulated by the state department of Weights & Measures. It is best to check local regulations or contact us for specific details for your location and application.
There really is no such thing as ‘average’ when it comes to water consumption, but a good rule of thumb is between 3750-7500 gallons or 5-10 HCF per month. Anything over that for a family of three is probably leakage or excessive use/waste.
This depends on consumption and local water/sewer rates, so the best way is to total the cost, deduct an estimated amount for common area and then divide by the number of units, or use our ROI Calculator, it will show an analysis including average bill amount.